“We are now at a stage where machine intelligence will lead the optimal form of creative destruction in business and IT services.” Gartner, The End of Outsourcing As We Know It, 2014
Manufacturing and supply chain industries throughout the world have employed robotic automation to deliver quality, efficiency and productivity through automating repetitive and manually intensive tasks. Robotic Process Automation (RPA) has taken this concept and applied it to the world of BPOs and end-user companies wishing to automate shared services centers and back office processes.
Essentially, Robotic Process Automation refers to situations where a virtual machine drives existing application software in the same way that a user does. This means that unlike traditional application software, RPA operates and orchestrates other application software through the existing application’s user interface and in this sense is not “integrated”.
Where Robotic Process Automation has the most impact is in back-office centers running high volume, repetitive, rules–based work. Early adopters include Business Process Outsourcers, who stand the most to gain right away byleveraging RPA across their multiple client operations and shared services teams.